Refund and Cancellation Policy

At PrepAI, we recognize the importance of flexibility in digital purchases. Hence, we have formulated a clear and concise refund policy for our AI quiz generation solution to ensure a seamless experience for our users.

We provide a 15-day trial period for our quiz generation tool, allowing you to test it before making any purchase decisions. In case you have concerns and wish to determine refund eligibility, consider the following parameters:

• The refund request must be submitted within 3 days from the date of purchase.
• You’ve created less than 10 quizzes with your account since the purchase date.
• No refunds for monthly/yearly recurring payments. 
• Account login details must not be shared with others.

To request a hassle-free refund, kindly contact our support team via [email protected]. Your refund request will be promptly processed once they fulfill the above-mentioned criteria under “Returns and Refunds”.

Once approved, we’ll refund your purchase through the initial payment method within 7-10 business days. If we’re unable to process a refund through your initial payment method, our dedicated support work with you to find an alternative method.

To ensure a hassle-free experience for our users, the newly launched Lifetime Deal comes with a 30-day money-back guarantee with no further questions asked! If you wish to request a refund, please consider the following criteria:

• The refund request must be made within 30 days of the purchase date.
• Refunds are only allowed if you have created 10 or fewer quizzes with your account since the purchase date.
• Refunds are not applicable for purchases made through third-party vendors or using discount coupons/offers.
• Account login details must not be shared with others.

To continue with a seamless returns/refund experience at PrepAI, meeting these criteria is necessary to qualify for a refund.

In the event of a payment failure where the amount has been deducted, rest assured that a refund will be initiated within 7-10 working days. Your patience during this process is greatly appreciated, and we strive to rectify any payment discrepancies promptly.

With Subscription plans, users get the flexibility to switch between plans at any time. However, it’s crucial to be aware that upon making a plan change, the previously selected plan becomes null and void. We encourage users to make plan changes according to their evolving needs, ensuring a smooth transition between subscription levels.

• Refunds are not applicable for any PrepAI purchases made outside official channels, such as third-party vendors.
• Please be aware that no refunds are available for Lifetime Deal purchases. Once a Lifetime Deal is acquired, the purchase is considered final and non-refundable or adjustable.

We actively monitor refund requests to identify any patterns indicative of policy abuse. PrepAI reserves the right to reject refund requests if abuse is suspected.
Your trust is important to us at PrepAI. If you have any questions about our refund and cancellation policies or need assistance, please contact our support team at [email protected]. We’re here to help ensure your experience with our AI quiz generation solutions is seamless and meets your needs.
Thank you for choosing PrepAI!